Terms of Service
The fine print,
in plain words.
The rules that apply when you book a repair or use our website.
Last updated: November 2026
01. Using our services
By booking a service or using this website, you agree to these terms. If you don’t agree, please don’t use the site or book with us.
02. Bookings and quotes
Quotes are based on the information you give us. If our technician finds extra work is needed on site, we’ll explain it and get your approval before doing anything that changes the price.
03. Payment
Payment is due when the job is complete unless we’ve agreed otherwise in writing. We accept the payment methods listed at checkout or on your invoice.
04. Cancellations
You can cancel or reschedule free of charge up to 24 hours before your appointment. Late cancellations or missed appointments may be charged a call-out fee.
05. Access to your vehicle
Please make sure the vehicle is at the agreed address, accessible, and parked somewhere it’s safe and legal to work. If we can’t safely reach or work on the vehicle, we may need to reschedule.
06. Parts and warranty
We use new, quality parts unless you ask otherwise. Parts and labour are covered by the warranty stated on your invoice. The warranty doesn’t cover damage from accidents, misuse or repairs done by someone else.
07. Limitation of liability
We take care with every job, but we’re not responsible for pre-existing faults, wear and tear, or problems with parts you supply. Nothing in these terms limits rights you have under consumer protection law.
08. Website content
Content on this site is for general information. Prices, services and availability may change without notice.
09. Changes to these terms
We may update these terms from time to time. The version on this page is the one that applies.
10. Contact us
Questions about these terms? Email hello@wrenchrepair.com.
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